SunExpress · Aviation · Mobile
From first mobile app to a joined-up airline journey.
SunExpress had no mobile app. The opportunity was to give passengers a useful way to book and manage travel on their phones, while making the experience feel connected to the airline’s website.
The context
One passenger journey across web and mobile.
SunExpress serves routes between Europe and Turkey. Before this project, passengers had no dedicated mobile app. The new experience needed to support the realities of airline retail: search and booking, trip management, check-in and relevant extras.
It also had to work with IATA’s NDC and One Order standards and follow the same experience rules as the website. That meant aligning product, design and engineering around a shared airline platform rather than treating mobile as a separate product.
My contribution
Make each step feel familiar and easy to follow.
As a UX Designer at Thinks Mobility, I contributed to the passenger experience across mobile and web. We brought core tasks into a coherent flow: search for a flight, understand the itinerary, manage a booking and prepare for departure.
We kept the visual language and interaction patterns consistent across channels. Check-in, boarding passes and trip details were made easy to reach, while extras such as seats and baggage sat alongside the journey they belonged to.
The outcome
A new channel, built to work as part of the whole service.
The app launched in 2020 as SunExpress’s first mobile application, designed to work alongside its website. Between January and October 2021, SunExpress served more than 200,000 passengers with its new flight experience.
The work gave passengers another clear way to book and manage a trip, while giving the airline a consistent digital experience across devices.
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